Return Policy

RETURNS & REFUNDS

Returns & Refunds

To begin initiating a return, within 14 calendar days of delivery, reach out to our customer support team at customerservice@taylorspade.com to confirm the return.

  • Return the new, unopened items to us within 14 calendar days of delivery.
  • Simply contact our support team at customerservice@taylorspade.com if you have any questions regarding your return.
  • For any product valued over $35 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
  • Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

 Terms & Conditions

  • We encourage customers to carefully read our Return Policy and to please make sure all the items are eligible for return to avoid disappointment.
  • We only provide store credit for items purchased with a discount or discount code of 20% or more, from our full retail price.
  • Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • We provide a refund to your original payment method for all full-priced items.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a return label or pay for returns shipping.
  • Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Taylor Spade cannot be exchanged or refunded. All shipping charges and governmental taxes are non-refundable.

The Terms & Conditions of our Return Policy prevail in the case of miscommunication or otherwise.

 If you have any questions at all regarding our Returns Policy please reach out directly to us at customerservice@taylorspade.com and one of our customer support specialists will help within 1 business day.

 

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